Website Backup - Frequently Asked Questions

1. What is website backup?
2. Why do I need website backup?
3. What all information do you need from me to get my website backup?
4. Is there any website size restrictions?
5. Can I have my order in both CD and DVD?
6. How can I be sure that my account and website information are secure?
7. How soon will I get my website backup once I order the service?
8. What if my website backup doesn't work?
9. What is the refund policy?
10. What if I make changes to my website after I order the website backup?
11. What if I have questions before placing the order?
12. Why none of your testimonials has their website mentioned?
13. If my website crashes for some reason, how can I restore my website using your backup CD?
14. What all do you backup for my website?


1. What is website backup?
Website backup means saving all your web page and scripts in a CD and use it as a backup copy. Your Complete Website pages/scripts all saved in a CD or DVD and sent directly to you. Website backup CD can be also used for website archiving. [top]

2. Why do I need website backup?
For emergency use! Save your website and use it in case of website crash or when your hosting company closes with out notice. Do not lose your website by simply relying on your hosting company or website developer. Having website backup increases your files security. We all the time hear stories about people lost their complete website. They have spent lots of time on their website and because of no backup they lost their complete website.[top]

3. What all information do you need from me to get my website backup?
All we need is your website name (URL). Also if you have Website access information that is FTP or Control Panel access information. Access information should have user name and password, which you received when you signed up for your website. Access Information is not required to do a partial website backup of your website. We need the access information if you need a complete website backup. [top]

4. Is there any website size restrictions?
No, most of the websites won't have any size problems. We can provide website backup for up to 4.7GB (4700 MB) web pages, scripts and images. [top]

5. Can I have my order in both CD and DVD?
No, you can get your order in either CD or DVD depending on your website size. [top]

6. How can I be sure that my account and website information are secure?
We keep all our customers account and website information in a secure system. We don't sell or share your information with anybody. You can trust our service 100%. Please check our Privacy Policy page for detailed privacy policy. All orders are made through 128 bit encryption SSL protocol(https) for your data protection. [top]

7. How soon will I get my website backup once I order the service?
Once we receive your order and finalise it, your Website Backup CD/DVD will be shipped to your mailing address within 3-4 business days. [top]

8. What if my website backup doesn't work?
If for some reason your website backup doesn't work, we will send you another copy for free. There is highly unlikely this will happen, as we always test your copy before we ship it. [top]

9. What is the refund policy?
We will fully refund your order (less shipping and handling), if you return the order within 30 days of shipment. [top]

10. What if I make changes to my website after I order the website backup?
Simply place a Returning Customer Order using the Order Form. Returning customers can order their website backup for lesser price. See the order form for more info. [top]

11. What if I have questions before placing the order?
We will answer all questions or concerns before you place your order. Please fill out our Contact Form, we will respond to your question within 24 hours. [top]

12. Why none of your testimonials has their website mentioned?
For security and privacy reasons, we do not disclose customer's websites on WebsiteBackupService.Com WebPages. [top]

13. If my website crashes for some reason, how can I restore my website using your backup CD?
You can either do it yourself or through any website developer or we will do the website restoration for only $9.99 [ORDER FORM]. [top]

14. What all do you backup for my website?

1. Web pages
2. Images
3. Scripts
4. Databases
5. Multimedia files (audio, video etc.)
6. Configuration files
7. Documented procedures and more [top]